Remediation of Professionalism: Working with the Disengaged Learner - COMPLETE

Dr. Karen Warburton is a nephrologist specializing in kidney and pancreas transplantation at the University of Virginia (UVA) Health System. In addition to her clinical role, Dr. Warburton is the Director of the Clinician Wellness Program and Associate Designated Institutional Official for Faculty and Trainee Advancement in the Department of Graduate Medical Education at UVA. Prior to coming to UVA in 2016, she spent 17 years at the University of Pennsylvania, where she served as Associate Program Director for both the Internal Medicine Residency and Nephrology Fellowship Training Programs for several years. In those roles, she developed an interest and expertise in coaching and remediation of struggling learners and has developed and chaired successful remediation programs at both institutions. Dr. Warburton is particularly interested in the overlap between clinical performance issues and mental health conditions in training and practicing physicians. In her role as the Director of the Clinician Wellness Program, Dr. Warburton works with faculty and trainees to promote personal and professional wellbeing, find meaning in their work as a means of reducing burnout and promoting and maintaining engagement, and foster effective interpersonal communication by increasing self-awareness and promoting emotional intelligence skills. She oversees both the remediation and fitness for duty evaluation process for training and practicing physicians throughout the health system.

Dr. Betsy White Williams is the Clinical Director at the Professional Renewal Center, specializing in addressing challenges faced by healthcare professionals, including clinical competency, substance use disorders, burnout, and professional boundaries. She is the course director and faculty for remedial continuing medical education activities like “The Distressed Physician” and the COPE program. Dr. Williams is a Clinical Associate Professor in the Department of Psychiatry at the University of Kansas School of Medicine. Previously, she served as the Director of Outcomes and Research in Continuing Medical Education at Rush University Medical Center. She has been involved with the Society of Academic Continuing Medical Education (SACME) for over a decade, serving as President since 2020 and receiving multiple awards for her research. Her scholarly work focuses on continuing medical education, disruptive behavior, chemical dependency, and clinical competence, and she has presented her research nationally and internationally. Dr. Williams holds degrees from Wellesley College, Boston University, and the University of Southern California, with postdoctoral training in clinical neuropsychology from the University of California, San Diego.

Dr. Kathy Zoppi is a professor of clinical family medicine at IU School of Medicine and the first assistant Designated Institutional Official (DIO) for GME at the Bloomington campus. In her role, she collaborates with the Indianapolis GME office to develop and support residency and fellowship programs across the region while contributing to competency education assessment. Dr. Zoppi began her medical education career in Detroit at Wayne State University and Henry Ford Health System. She joined Indiana University in 1993, serving in various leadership roles, including communication competency director and fellowship program leader in Underserved Medicine. Her work at Community Health Network as Chief Academic Officer and DIO involved developing new residency and fellowship programs, advancing clinical research, and restructuring scholarly activities. Dr. Zoppi currently serves on the Board of the Alliance for Independent Academic Medical Education and the Dean’s Advisory Council for the College of Pharmacy and Health Sciences at Butler University. Her research interests include professionalism, communication, and medical student development as they prepare for residency training and practice.

Dr. Hatlak is the Director, Faculty Development and Special Projects. She previously served as Executive Director for the Review Committees for Medical Genetics and Genomics, Pathology, and Preventive Medicine. Dr. Hatlak has been an invited speaker on topics related to accreditation, competency-based medical education, assessment, feedback, program evaluation, and working with residents. She has served as a facilitator for the Direct Observation Workshop at the Developing Faculty Competencies in Assessment course and Faculty Development Hub courses. Her doctoral capstone focused on program evaluation, assessment, and feedback, and she is a member of the Academy of Communication in Healthcare. Dr. Hatlak holds a Bachelor’s degree in music and psychology from Lawrence University, and both a Master’s degree in leadership for higher education and a Doctor of Education degree in educational leadership and management from Capella University.