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Strategies to Digitally Transform Your ITSM to Deliver Value

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As more organizations embark on a digital transformation journey, developing and implementing a digital business strategy will create a significant impact on IT service management operations.

In this rapidly changing environment, how well does your ITSM operation enable your business to meet its digital business goals? Can you offer the new services and support experiences your users need and want in order to be more productive? Do your IT processes lead to fast and responsive action? Do you have the insight to offer creative and innovative solutions?

Learn ways to modernize your ITSM so you can become flexible enough to ensure your service and support practices and processes continually align with transforming business needs.

You will learn:

  • Key differences between traditional and modern ITSM
  • The role of ITIL 4 and how it supports organizations in their digital transformation journey
  • New developments in service desk, incident management, and stakeholder communication to support ITSM modernization
  • Modern incident management as it relates to IT operations
  • Best practices around tooling, reporting, and automation while migrating to modern workflows


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Speakers

Jay LaCroix

Jay LaCroix is a passionate technologist with more than 16 years of experience managing IT resources in both small and large environments. He has experience with Linux, cloud computing, network/server administration, virtualization, software engineering, DevOps, and more. Jay enjoys strategically leveraging technology to empower businesses to take their workflow to the next level. In addition, he has written four books, the most recent being Mastering Ubuntu Server Second Edition (Packt Publishing).

Hal Prather

Hal is a Senior Consultant with Go2Group helping customers get the most out of using Atlassian products. Prior to joining Go2Group, Hal spent 12 years as a Director of Software Development and took many legacy platform products to the web.




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