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Three Ways AI for Customer Support Can Increase Revenue in Telecommunications

Start Date:5/15/2019

Start Time:12:00 PM CDT

Duration:60 minutes

Abstract:

Automating a better customer experience can be easy and cost-efficient with Watson Assistant. Virtual assistants  are projected to cut business expenses by as much as $8 billion in the next five years. 25% of Telecommunication companies are gaining a competitive edge with the adoption of virtual assistants to deliver personalized, automated, and interactive digital experiences for customers. 

With Watson Assistant, Telecommunications companies can integrate messaging platforms for digital and voice channels into their networks and back office support, to easily answer common customer queries. Now, with a new IBM Cloud Private for Data integration, Watson Assistant can run on clouds from other vendors, including Amazon, Google, and Microsoft, as well as through on-premises environments, alleviating concerns regarding security, data privacy and the complex regulatory landscape.

Hear Watson experts discuss how to get started and potentially reduce operating expenses by 22% with AI. 

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Speakers

Fredrik Tunvall

Global go-to-market lead, Offering Management – Watson Assistant
IBM

Madison Gooch

Worldwide Sales Leader, Watson
IBM

Giulio Soliani

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