on demand through april 11, 2018

Duration:60 minutes


Your customers are increasingly being targeted by competitors and on-demand “marketplaces.” You should have a plan for staying in touch your past customers so they come back to YOU for service, and not go elsewhere.

We’ll discuss the top mistakes that HVAC businesses make with past customers, along with best practices on engaging them with timely, relevant branding and messaging.


During this webinar, you will learn:

  • The top 5 mistakes you’re making with past customers
  • The top 5 ways to increase repeat business
  • How to unlock your customer data to create an intelligent retention plan

Couldn't attend live? Register to view the webinar on-demand!


Ted Paff

Customer Lobby

Ted Paff founded Customer Lobby in 2007 after years as a successful venture capitalist. Through his time at Customer Lobby, Ted has become a sought-after presenter on a host of local marketing topics.

Of particular interest to Ted is how local service companies can use data to better understand and improve their business.

Kyle Gargaro


Kyle Gargaro is Editor-in-Chief of The NEWS. Gargaro has been with The NEWS since 2004, first as Legislation Editor, then Managing Editor, and now as Editor-in-Chief. He holds a bachelor’s degree in Journalism.


Customer Lobby


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By registering for this event, your information will be submitted to both BNP Media, Inc. and/or BNP Media II LLC and its affiliated brands and the event sponsor, Customer Lobby. Both BNP Media, Inc. and/or BNP Media II LLC and its affiliated brands and the sponsor, Customer Lobby, may contact you via e-mail, telephone or mail with marketing offers. If you do not wish to be contacted, you should not submit your contact information for this event.

A BNP Media Event. © Copyright 2017 BNP Media. All rights reserved.