Microsoft and Provance Present: Dynamic Solution for Modern Enterprise Service Management

Now Available on Demand

Duration:60 minutes


Traditional IT Service Management patterns continue to evolve and be evolved for today's new hybrid, mobile and Cloud-based technology landscape. Solutions need to drive efficiencies in on-premise, private cloud, hybrid and public Cloud scenarios, including non-Microsoft Cloud.

Microsoft Dynamics 365 and Provance IT Service Management provide a complete Modern Service Management© based end-to-end management solution of services deployed across multiple Cloud and on-premise environments.

New features are continually released to support cloud and on-premise management scenarios. This includes, Public, Private and Hybrid Cloud management, Automation integration, and supporting the DevOps tool chain with Visual Studio and other development, deployment and testing solutions.

Please join Microsoft Enterprise Services and Provance to see these and other capabilities demonstrated that illustrate what’s available from Dynamics 365 and Provance ITSM to modernize IT.

Register below today to learn more about how to evolve to Modern Service Management and how Microsoft and Provance technologies pave the way for companies to meet today and tomorrow’s Service Management challenges.

If you've already registered for the Microsoft and Provance Present: Dynamic Solution for Modern Enterprise Service Management webcast, click below:



John Clark

Cross-Domain Solution Architect
Microsoft Enterprise Services

John is an ITSM Architect with the Microsoft IT Service Management Practice and SubjJohn is a Cross-Domain Solution Architect (CDSA) with extensive background in IT Service Management. He was formerly an ITSM Architect with the Microsoft IT Service Management Practice and Subject Matter Expert (SME) in the Modern Service Management Worldwide Community, which he is now Worldwide Lead. John's contributions to Microsoft have been recognized from being selected as TechReady19 WW Communities Award Winner, member of the Microsoft Services Senior Technology Leadership Program (STLP), and recently achieving 2016 Gold Club.

Per Mikkelsen

VP of Product and Partner Services

Per has dedicated his career to helping organizations transform their IT and customer support operations. Per has over 20 years' experience in CRM and Service Management, with over 12 years' experience specifically related to Microsoft Dynamics CRM/365. In 2007, Per established AlfaPeople UK, and in 2015 he was instrumental in bringing about the merger of the AlpaPeople ITSM division with Provance Technologies -- resulting in Provance's IT Service and IT Asset Management solution, powered by Dynamics CRM/365. Per understands exactly what organizations can gain from implementing an ITSM solution. At Provance he works closely with product development to engineer solutions that provide predictable processes to support organizational agility and better decision making. Per has various certifications as follows: ITIL; Microsoft Certified Professional; Microsoft CRM 3, 4, 2011, 2015, 2016 for Customization, Application and Installation; Microsoft Sure Step Certified; and Scribe Certified.


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In today’s webcast, we’ll be discussing Modern Enterprise Service Management offerings from Microsoft and Provance. Would you like to hear more about this service behind this webcast?

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