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ON DEMAND THROUGH MARCH 13, 2019
Abstract:
2018 is in full swing - is your business healthy, fit and optimized to succeed this year? In this webinar, we’ll explore three simple steps to up your customer service game and inspire customer-driven WOM buzz and increase productivity.
Learn how to:
- Take advantage of the increase in smartphone calls to businesses
- Build an infrastructure to deliver consistent, exceptional customer experiences
- Identify your customer touchpoints and make each interaction delightful
- Create a roadmap for 2018 and beyond
Speakers
Diana Stepleton Vice President, Partner Engagement Ruby Receptionists Vice President, Partner Engagement at Ruby Receptionists
Diana has worn many hats at Ruby Receptionists since 2009, and now manages and supports the partnership program. Diana brings a unique skill set to the organization, with an MBA and expertise in both the telecom industry and owning a small business, helping marry the ins and outs of Ruby’s service with the unique needs of its customer base. Prior to Ruby, Diana spent nine years on the equipment side of AT&T/Lucent, and owned a successful market research company which was earned a spot on the Inc. 500 for three consecutive years.
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Get Your Business Fit for 2018
Registration Is Closed
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