2/6/2018 at 11:00 AM CST

Incident Response Management: Lessons Learned from a Battle-Proven Tech Ops Team

With the rise of Internet vulnerability and volatility, monthly or even weekly disruptions are becoming commonplace. Most technical operations environments today have established some type of formal incident response plan however building a plan that scales and is adaptable to varied durations, severities and complexities is essential to maintaining operational composure and brand reputation.

Join Chris Chandler, Director of Edge Operations at Oracle Dyn as he shares lessons learned from operating a large cloud infrastructure and reveals three essential components of an effective incident response plan.

These include:

  • Incident Command: The management of resources and coordination of efforts within the confines of incident response.

  • Communications Coordination: The communication both internally and externally to our customers when issues arise or when we make changes to production environments related to the remediation of incidents.

  • Documentation Coordination: The collection of metrics, analysis of alerts, key performance indicators and analysis of various data sets to properly inform the other component layers of the impact and scope of an incident.

BONUS: One lucky attendee will win a Sphero Star Wars BB-8 App Controlled Robot

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