Distributors and the Amazon Effect—Creating Customer Loyalty Throughout an Industry Disruption

On Demand Until January 10, 2019

Duration:60 minutes

Abstract:

This webinar will provide an overview of what distributors need to consider about Amazon disrupting the distribution industry:

  • How does a distributor set themselves apart from the Amazon threat and be viewed as an essential channel partner
  • What steps they can take and tools they can implement to keep up with Amazon
  • How to meet customer expectations of Amazon-like customer service, self-service and eCommerce
  • How to know if your business software is ready to handle these new customer expectations
  •  Some distributors are known to do business with Amazon. If you are selling products through Amazon, what steps do you need to take on the software end?



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Speaker

Tony Corley

Tony Corley is the Senior Product Marketing Manager – Distribution. He has 24 years of Distribution ERP experience at Epicor. Through the years he’s worked in various roles at Epicor including Application Consultant, Strategic Implementation Manager, Strategic Consultant, Territory Manager, and Solution Engineer. Tony’s experience has helped him understand the business challenges distributors face. Tony lives in Reading, PA with his son.

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