Contractors using smart HVAC maintenance technology have demonstrated clear advantages of predictive diagnostics. Through this technology, the technician workflow has advanced and as a result, has enabled the ‘know before you go’ service call, assisted labor management and also enabled a new 24/7 maintenance program approach within traditional HVAC operations. Ultimately, smart maintenance technology will drive the change from reactive to proactive maintenance. It also creating opportunities for contractors to create product differentiation when selling equipment, expand technician coverage and provide customers with not only installation confirmation but also quality maintenance performance confirmation.

Learning objectives:

• Understand how smart maintenance technology makes a technician more efficient in the field.
• Become familiar with how smart maintenance technology works and how it provides a proactive maintenance approach.
• Gain knowledge on advantages of an advanced workflow.
• Be able to communicate the benefits of smart maintenance technology to customers.