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The Customer Experience Summit

Enriching customer engagement through digital transformation

Recorded live • September 19th


The Customer Experience Summit streamed live on September 19th. Watch on demand to discover how artificial intelligence (AI) and Cognitive Services are helping organizations modernize, delight customers, and outpace the competition.

Businesses who are staying competitive in the digital age are those who are meeting the demands of the modern customer. It’s no secret—today’s customers have higher expectations than ever before. By leveraging these exciting new technologies, businesses of all types, across all industries, are efficiently fulfilling customer demands, meeting growing expectations, and creating unforgettable experiences.

Watch now to learn how your business can engage customers through personalized chat, help customers find what they need through smarter searches, enable seamless customer experiences from beginning to end, and more?



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Session 1

Session 1

The Importance of Applying Ethics to AI

Learn the importance of applying ethics to AI to help address societal impacts and build trust as technology increasingly becomes part of the products and services people use at work and at home every day.

Toni Townes-Whitley

President, U.S. Regulated Industries
Microsoft

Session 2

Session 2

The Role of AI and the Customer Experience

See how AI plays a key role in delivering a customer experience to delight customers, bridge the competition and provide a rich customer engagement.

Lindsay Zwart

U.S. General Manager, Cloud & Enterprise
Microsoft

Session 3

Session 3

Enriching the Customer Experience with Artificial Intelligence

We believe AI technology has the power to amplify human ingenuity and extend our capabilities, so we can achieve more. When made accessible to everyone, AI will transform industries, make us more productive and help us enrich the Customer Experience.

Norm Judah

CTO, Enterprise
Microsoft

Session 4

Session 4

Intelligent and Responsible Customer Engagements

Gain insight into intelligent and responsible customer engagements and see how customers benefit from key business transformation drivers increasing customer experiences.

Claudia Roessler

Director, Industry Solutions
Microsoft

Session 5

Session 5

State of the Union: Artificial Intelligence

As we conclude the summit, you will hear from leading Industry Expert, Ray Wang, on what is next with insights from the Constellation Research study with C-level survey respondents on the business driver in AI to help you gain a competitive advantage with your Customers and in your Business.

R "Ray" Wang

Principal Analyst and Founder
Constellation Research

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