11/16/2021 at 12:00 PM CST

The CX Reality Check 2021: Momentum Interrupted

Research conducted by Dimensional Research has found that while businesses believed they were delivering excellent customer service, their customers begged to differ. Place yourself ahead of your competition and gain fast-track access to the results of The CX Reality Check 2021 report.

Join Dimensional Research and [24]7.ai as they walk through why:

  • Companies are offering more support channels than ever before, but CSAT has stagnated

  • A preference for human agents proves that transformation efforts have stalled

  • CX-as-a-Service, or managed customer engagement, provides a promising way forward

SPEAKERS:

 
David Gehringer
David Gehringer 
Principal
Dimensional Research


Cory Good
Cory Good
Senior Vice President of Digital Transformation Strategy
[24]7.ai



BONUS: One lucky attendee will win a GoWISE USA 3.7-Quart Programmable Air Fryer .



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