How HVAC Companies Can Utilize Texting & Improve the Customer Experience Registration

Duration:60 minutes

Abstract:

For home services customers, every customer touchpoint is filled with opportunities to connect and convert. From the first online search for an HVAC company to scheduling an appointment to sending feedback, customers are ready to connect with home service providers on the channel they use most: texting. And it’s no surprise. 90% of consumers prefer to communicate with a brand via SMS.

Join this webinar as we showcase 10 ways you can use text messaging to better connect and convert HVAC prospects.

In this webinar, you will learn the value of text as a channel and how it:

Increases open rates and conversion rates
Improves the customer experience with the most preferred communication channel
Builds relationships between customers and your brand
Creates a seamless conversation path for every customer

Can't attend live? Register to view the webinar on-demand!

Speakers

Katie Hill

Director of Home Services

Podium

Katie is a Director of Home Services at Podium. Katie has many years of experience as a sales manager as well as working in marketing and advertising. Katie works with local businesses to identify problems in their customers’ journeys and find modern solutions.

Pat Johnson

Product Marketing Manager

Podium

Pat Johnson is a Product Marketing Manager at Podium, the leading communication system that connects local businesses with their customers. Pat focuses on the HVAC and Home Services industries, speaking with local home service businesses every day to stay on top of the latest trends, challenges, and innovations in the space. He is based in Denver, Colorado.

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