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COVID-19’s Impact on US Consumers: Telecommunications and Utilities Webinar

Start Date:9/17/2020

Start Time:2:00 PM EDT

Duration:60 minutes


Financial strain is common across the US as the COVID-19 pandemic has caused severe job loss and left consumers struggling with financial obligations. To achieve a deeper understanding of the downturn’s impact on the consumer wallet, TransUnion has conducted in-depth consumer hardship surveys since the pandemic was officially declared in March of 2020.
The survey tracks COVID-19’s impact on consumer finances and their ability to meet obligations, including communications and utility payments.

On September 17, we’ll share nearly six months of findings and how trends have shifted since stay-at-home guidelines were first enacted. These relevant and timely insights will help shape your business strategies as we move toward a new normal.

Key takeaways include:

  • Trended, granular views of household incomes impacted by job loss, reduced work hours or business closure
  • Insight into consumers’ capacities to pay communications and utility bills — and their priority among all household obligations
  • Expected payment shortfalls for consumers who indicate an inability to pay their utility or communications bills
  • How consumers plan to address expected income gaps, including tapping savings, relief packages and assuming additional debt

You owe it to yourself to put your business in the best possible position to succeed. Reserve your spot today!

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James Mullins

Senior Consultant, Marketing


With a career covering both agency and corporate marketing sectors, James Mullins is a gifted communicator recognized for developing impactful brand strategy that advances the goals of organizations spanning multiple industries. An accomplished digital marketer with roots in traditional advertising and public relations, Mullins employs a hands-on approach to fuel memorable and effective, integrated campaigns that drive revenue. As an ongoing student of the industry, he leverages educational tools and resources to stay current on best practices and trends to continually deliver top-level support. Mullins holds a master’s degree in integrated marketing communication from Florida State University.

Rachael Olson

Director, Strategic Planning


Rachael Olson leads market development for TransUnion’s Communications and Utilities lines of business. She has more than 15 years of experience using credit and financial data to improve models. Prior to TransUnion, Rachael worked in FinTech, where she led strategy and operations for underwriting at Enova, with prior experience in economic consulting and investment research. Olson earned a bachelor’s degree in Economics at the University of Chicago and an MBA in Analytic Finance and Economics at the University of Chicago Booth School of Business. She has a passion for using credit data to benefit both consumers and companies.

Michael Billings

Director, Research and Consulting


Michael Billings leads the research and consulting function for TransUnion’s Diversified Markets line of business. He comes to TransUnion with more than 20 years of diverse consumer insights and strategy experience building and leading research teams across a variety of industries and brands at companies such as Kraft Foods, Pepsico and Aramark. Billings earned a bachelor’s degree in Finance from California State University and an MBA with concentrations in Strategy and Marketing from the Drucker School of Management at Claremont Graduate University.

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