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10 Common Mistakes Made in Fixed Operations


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Introducing new technology and tools is pointless unless it enhances the customer experience and makes a service department more efficient. While many dealers are eager to adopt digital tools, there are many service fundamentals that also must be addressed.

In this webinar, you'll learn some of the common mistakes dealerships make in fixed operations and particularly when implementing new technology. Plus, we'll cover some great tips on making an effective transition to digital solutions.

Attend this webinar to:

  • Avoid the pitfalls of “patch” solutions and create a digital workflow that works for your service team.
  • Implement digital solutions at important stages of service that benefit your bottom line and build long-term customer retention.
  • Effectively use technology to fill process gaps.
  • Use mobile technology to deliver a better experience for your customers and employees.

If you're already registered for the 10 Common Mistakes Made in Fixed Operations webcast, click below:



Bill Lucchini

Chief Executive Officer


Bill Lucchini is a business leader with strong experience in high-growth technology and tech- enabled service businesses. Bill is the Chief Executive Officer at Dealer-FX, a company that has been transforming how automotive retailers manage their service operations and interact with consumers, since 2007.

Steven Marques

Senior Manager, Product Operations


Steven Marques is a member of Dealer-FX's product team and is responsible for aligning product, engineering and customer success. Through his extensive experience working hands-on in dealerships, he works to ensure product increases efficiencies and improves feature adoption.

Moderator: Mary Beth Vander Schaaf

Managing Editor
Automotive News

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