Fireside chat: The future of contact center AI with Genesys Cloud and Google Cloud


Join Genesys and Google Cloud for a discussion of our joint solution for contact center artificial intelligence (AI). You’ll also hear from special guests who are creating better customer experiences by combining AI with the power of human agents.

Genesys customers can now use the simple, secure and flexible Google Cloud Contact Center AI to quickly implement, train, configure and use bots — then act on them across any channel.

Learn how this game-changing solution enables you to:

   • Understand exactly what customers want and act on it

   • Automate routing tasks like payment processing

   • Easily update business logic once for all channels

Register now  

Your hosts:

Christopher Connolly

VP Product Marketing

As VP of Product Marketing, Chris leads the global team responsible for defining and promoting software technologies is responsible for galvanizing development efforts to keep Genesys ahead of the technology curve in the areas of emerging AI, Sales and Marketing and Workforce Engagement Management. His in-depth customer experience knowledge has made him one of our most sought after strategic advisors.

Antony Passemard

Conversational AI and CCAI Lead

Antony has been in IT for over 20 years and spent the last 12 working on Enterprise products and partnerships at companies like Yahoo,, AWS and now Google Cloud. Today Antony heads up product and strategy for Google Cloud's conversational AI solutions with a strong focus on Contact Center AI. Antony is originally from France and came to California to study for an MBA at the Haas School of Business from which he graduated in 2009 and stayed ever since with his wife and 2 children.

Stephen Leaden

President Leaden Associates, Inc.

Stephen Leaden is founder and President of Leaden Associates, Inc., an independent consulting firm providing specialized support to enterprises in VoIP, Unified Communications, Contact Centers, converged networks, and Cloud-based architectures. Enterprises in the health care, education, manufacturing, financial services, publishing and government market segments have come to rely on Mr. Leaden and team for best-in-class designs and implementations and the expertise to minimize risk associated with medium-to-large scale enterprise implementations.



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