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The Face of IT Ops from Home - A BigPanda V-summit

April 30, 2020
11:00am PT to 1:00pm PT

Winston Churchill said it best: "Difficulties mastered are opportunities won." Now, more than ever before, the world needs NOC, IT Ops, DevOps and SRE teams to look at today’s challenges as opportunities they can win.

This virtual summit features guest speakers who will provide new perspectives, best practices and tools you can put into action today to come out of this crisis stronger, more competitive and more agile. This is a two-hour event with a general session and three breakout sessions.


General session at 11:00 am – What do State Farm and Sony Playstation have in common?
At first glance, the largest insurance company in the US couldn't appear more different from one of the world's most venerated and well-known gaming platform providers. But they're alike in two significant ways: For one, their emphasis on being there for their nearly one hundred million policyholders and subscribers. The other is their need to maintain critical customer-facing applications and back-end applications around the clock!

In this fireside chat session, join Marla Brotherton, Technology Director at State Farm and Ben Narramore, Senior Manager PlayStation Network, and find out how they are taking care of their customers in these uncertain times, how their IT tools and practices have evolved over the last few years to prepare them for today's environment, and how their  NOC and IT Ops teams are successfully serving customers while being 100% distributed and remote.

Track 1 at 12:00 pm – The face of Ulta Beauty on the journey to digital
Jason Walker, Field CTO at BigPanda and Jeff Ybarra, Sr. IT Manager at Ulta will discuss how Ulta's IT Operations people, processes and tools have evolved to embrace AI for event correlation and incident automation. To acquire new guests and deepen loyalty with existing guests, Ulta needed to deliver distinctive and personalized guest experience across all channels, particularly e-commerce. Find out how Ulta's journey to create a Dev/Ops and SNOC supported their initiatives around innovation that helped them transition into a world where digital is everything.

Track 2 at 12:00 pm – AWS: IT Resilience & Agility in an Uncertain World
IT organizations have always designed for agility. Pre-2020, it was to ensure they could support business growth. Now, it's about being resilient in the midst of a rapidly shifting global crisis. In this session, AWS DevOps practice leads Kelly Looney and Aditya Muppavarapu will explain the mindset required to build a resilient foundation, the tooling needed for reliability and best practices to adopt, including an emerging model that combines DevOps and IT Ops.

Track 3 at 12:00 pm - What is the future of IT Operations?
Without question, COVID-19 is an unprecedented crisis that has dramatically impacted businesses and economies around the world. Overnight, many IT Ops teams are facing higher velocity and volume of network and system traffic, while requiring their teams to work remotely, all for an unknown length of time. Running highly available systems matters more so now, then possibly ever before, but incidents will still occur. 

Find out how to overcome these challenges in this session hosted by Ron Vidal, Partner at Blackrock 3, a leading Incident Management academy.




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