2023.4.20 ChannelE2E - How to Offer Co-Managed Security Services

Sunny Kaila is the Founder, CEO, and real-life American Dream behind IT By Design, the leading talent solutions provider for MSPs across the globe. From his roots as an IT manager in an NYC company, Sunny has built a thriving Master MSP business alongside his wife and business partner, Kam. From day one, ITBD was grounded in honesty, hard work, customer service, and genuine partnership. Sunny leads the company with a mindset that sees opportunity where others see hurdles and isn’t afraid to embrace thoughtful risk when the time comes to make a leap of faith. Those decisions have turned Sunny’s 2003 step into the world of entrepreneurship into a global company with nearly 500 employees servicing small- and mid-sized companies across a variety of industries, including technology, healthcare, finance, nonprofit, public relations, hospitality, and marketing. Sunny challenges his entire team to think beyond what is happening right now, seeking the next innovative approach to every aspect of the business—from marketing to customer experience to operations. He blogs regularly and hosts a podcast series, “Sunny’s Silver Linings”, about business leadership, advocating for innovation and self-reflection as a business owner. As encouragement for his team and peers to embrace change, Sunny walks the talk—leading the business’ adoption of EOS and holding true to the tenets of that system to help drive efficiency in his burgeoning business. He advocates an open-door policy across ITBD’s leadership team, willingly answering any and all questions during town halls. Additionally, Sunny is an advocate for SMB owners both across the MSP community and in his backyard. As a result, in 2012 he launched the Sikh American Chamber of Commerce (SACC). This nonprofit organization is now proliferating into regional groups around the country, carrying forward its mission of promoting education and entrepreneurship within the community.