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Go from CX Starter to Champion

About
View the on-demand event where we share key takeaways to level up your customer support. We partnered with research firm Enterprise Strategy Group (ESG) who gathered data and insights from over 1,000 global CX Leaders, including your peers throughout Asia Pacific.
Agenda-at-a-glance
  • Learn about The 5 Big Bets for the future of CRM from Adrian McDermott Head of Product at Zendesk
  • Hear ESG Analysts present the 3 levels of Customer Service Starters, Risers, and Champions
  • Gain CX insights from Zendesk APAC CX Leaders
  • Enjoy special guest appearances from seven-time world champion surfer Layne Beachley and her husband, INXS guitarist Kirk Pengilly
Learn how you can take your customer support to the next level and connect with your Zendesk Team of experts after the keynote at our regional booths for ANZ, India, Asia, Korea and Japan.

Speakers

Sarah Reed

Sarah Reed
Sr. Director of Global Strategic Events, Zendesk

Adrian McDermott

Adrian McDermott
President of Products, Zendesk

Adam DeMattia

Adam DeMattia
Director of Custom Research, ESG

John McKnight

John McKnight
Executive Vice President, Research and Analyst Services, ESG

Wendy Johnstone

Wendy Johnstone
Chief Operating Officer, APAC, Zendesk

Kathy Dalpes

Kathy Dalpes
Vice President Customer Advocacy, Zendesk

Malcolm Koh

Malcolm Koh
Customer Experience Strategist, APAC, Zendesk

Layne Beachley

Layne Beachley
7x World Champion Surfer

Kirk Pengilly

Kirk Pengilly
Founding INXS guitarist

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