This live virtual event focuses on leading through change, entrepreneurship, and the importance of customer retention in our new, ever-evolving consumer landscape. The event will feature a welcome performed by Leslie Odom Jr., an interactive panel discussion with CX leaders (Shark Tank cast members and Zendesk customers) followed by a Zendesk perspective and Q&A opportunities. We'll continue the conversation in breakout sessions you can self-select based on what's most interesting to you!
Speakers Breakouts A Retail CX Moment with Shopify
With the new reality retail businesses find themselves in, there’s a lot of uncertainty around the best way to engage and retain customers. Shopify understands that in providing digital experiences it’s all about providing seamless and consistent interactions to become a trusted partner. Digital transformation in uncertain times with Drizly and TaskUs
Four out of five digital transformations fail. Drizly and TaskUs will discuss ways to design and implement smarter digital transformation strategies while keeping customers at the center of every decision. Driving high growth with CX featuring Plaid and Stitch Fix
More than 70% of small businesses don’t have a formal CX strategy. Those that do position themselves to be more successful than their competitors. In this session we'll chat with CX leaders from two high growth companies to get perspective from both a B2B and B2C lens. |