Grace provides services in organizational and process improvement, leadership, quality, customer service and teamwork. She designs and implements effective systems for business and management success. She is author of The Quality Improvement Handbook, 1st and 2nd editions and Mandarin translation, The Executive Guide to Improvement and Change, Executive Focus: Your Life and Career, The Public Health Quality Improvement Handbook, QFD and Lean Six Sigma for Public Health, Modular kaizen: Dealing with Disruption, Tools and Applications for Starting and Sustaining Healthy Teams, The Encyclopedia of Quality Tools, The Quality Improvement Pocket Guide, Modular Kaizen: Continuous and Breakthrough Improvement, The Certified Quality Improvement Associate Handbook editions 3 and 4, The ASQ Quality Improvement Pocket Guide, the ASQ Certified Six Sigma Yellow Belt Study Guide 1st and 2nd editions, and Validating a Best Practice A Tool for Improvement and Benchmarking. Ms. Duffy has over 45 years’ experience in successful business and process management in corporate, government, education, healthcare, not for profit, and small business. She is a recognized specialist in leadership and executive performance. Grace uses her experience as President, CEO and senior manager to assist organizations and individuals in performance excellence. She is a frequently requested keynote and conference speaker on organizational and professional performance. She is an active coach and mentor to senior leaders in large corporations as well as entrepreneurs, focusing on strategic alignment of individual skills to organizational outcomes. Grace holds an MBA from Georgia State University and a Bachelor’s in Archaeology and Anthropology from Brigham Young University. She is an American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence, Certified Quality Improvement Associate, and Certified Quality Auditor. Grace is a Certified Lean Six Sigma Master Black Belt, and Manager of Process Improvement. She is a member of the ISO TC 304 WG 5 Hospital Quality Management Systems and Chair of the ASQ Healthcare Quality and Improvement Committee which published the U. S. Healthcare Quality Management System model and subsequent 4 monograph series. She authored the American National Standard Institute Technical Report on the ASQ U. S. Healthcare Quality Management System in 2022. Grace is a member of ATD, ISPI and ASQ. She is an ASQ Fellow and Past Vice President within the ASQ Office of the President, 2014 recipient of the ASQ Distinguished Service Medal, Quality Magazine’s 2014 Quality Person of the Year, and the Milflora M. Gatchalian Medal for International Women of Quality from the Asia Pacific Quality Organization in 2016.