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Building Trusted Online Government Services

Start Date:7/29/2021

Start Time:2:00 PM EDT

Duration:60 minutes

Abstract:

Government agencies simultaneously experienced a surge in demand from COVID-19 pandemic-related claims and unprecedented levels of fraud. Prior to the crisis, many had already been focused on improving their online customer portals and processes. A study conducted by Ponemon Institute asked nearly 600 leaders across federal, state and local government agencies about their experiences with customer fraud and the technology used to combat it. The results revealed most agencies aren’t making adequate investments in security technologies to protect customer data and make online access to accounts secure and convenient.

This webinar explains how agencies can master these challenges and position themselves to improve service levels with a friction-right approach that seamlessly verifies and authenticates constituents throughout the customer journey. Using integrated identity proofing, risk-based authentication and fraud analytics, agencies can scale protection while delivering the streamlined experience constituents demand.

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Speakers

Stuart Levy

Senior Director, Identity, Public Sector

TransUnion

With more than 15 years of experience in this space, Stuart Levy oversees TransUnion’s Public Sector Identity Practice. He’s played a role within virtually every large-scale, public-facing federal government portal and many within state governments. Levy strives to ensure TransUnion identity solutions innovate within the marketplace, and helps TransUnion clients use them to achieve mission-critical objectives. He was directly involved in the process that created earlier versions of NIST’s Digital Identity Guidelines, with current guidance still using approaches he developed. Levy participated in the formation of multiple, public sector business units within credit reporting agencies, has information assurance experience from his role at Ernst & Young, and also has significant infrastructure technology experience from his years at Greenwich Technology Partners. He holds bachelor’s degrees in finance and economics from Towson University, and an MBA from Loyola University. Levy is also a Certified Information Security Manager.

Dr. Larry Ponemon

Chairman and Founder

Ponemon Institute

Dr. Larry Ponemon is the Chairman and Founder of the Ponemon Institute and is considered a pioneer in privacy auditing and the Responsible Information Management (RIM) framework. Dr. Ponemon was appointed to the Advisory Committee for Online Access and Security for the United States Federal Trade Commission. He was appointed by the White House to the Data Privacy and Integrity Advisory Committee for the Department of Homeland Security. Dr. Ponemon was also an appointed to two California State task forces on privacy and data security laws and is a member of Shared Assessments’ Advisory Board. Dr. Ponemon earned his Ph.D. at Union College. He has a master’s degree from Harvard University and attended the doctoral program in system sciences at Carnegie Mellon University. Dr. Ponemon earned his bachelor’s degree with highest distinction from the University of Arizona. He is a Certified Public Accountant and a Certified Information Privacy Professional.

Scott Straub

Senior Director, Market Planning, Public Sector

TransUnion

Scott Straub brings industry-leading information services products to the public sector to positively impact the lives of those who interact with governments. He has over 15 years’ experience (in and outside government) designing and implementing large-scale programs that help government agencies be more effective and efficient. Prior to TransUnion, Straub built and led Neustar’s Public Sector Business; was Director of Federal Market Strategy at LexisNexis Risk Solutions where he invented several identity-based products and holds patents in products that have stopped over $800 million in government identity fraud; and created an analytics division which implemented industry best practices in the collection of delinquent debt owed to the federal government while employed at the US Treasury’s Bureau of Fiscal Service (BFS). Straub holds a master’s degree in finance and graduate certificate in investments from the Carey Business School at Johns Hopkins University, and a bachelor’s degree in finance from Bloomsburg University.
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