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Protecting Against Shifts in Digital Fraud

Start Date:6/25/2020

Start Time:1:00 PM CDT

Duration:60 minutes

Abstract:

The COVID-19 pandemic has created unique and unprecedented challenges for the financial services industry which has seen a dramatic rise in digital transactions and subsequent fraud. Given the current market status, how are financial institutions: working to quickly move traditionally in-person activities to digital channels; managing spikes in both volume and fraud within the call center; and pivoting to offer a fully digital customer experience? What are the immediate steps you can take to protect customer interactions?


In this webinar, we’ll provide:

  • Prescriptive recommendations to immediately defend against account takeover and identity fraud resulting from COVID-19 phishing scams
  • Solutions for accelerating digital transformations to meet changing consumer needs and preferences
  • Insights into improving call routing efficiency and combating rising call center fraud

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Speakers

Scott Olson

em Vice President /p /em strong p TransUnion /p /strong p Scott Olson is a vice president at TransUnion. In this role, Olson leads efforts that focus on strategy, go to market and positioning of the TransUnion Global Fraud & Identity Solutions product portfolio. Prior to joining TransUnion, he founded three businesses and served as vice president at two others that were successfully acquired by Cisco Systems, Symantec Corporation, and Trustwave Holdings. Olson received a bachelor’s degree in electrical engineering from Duke University, Pratt School of Engineering and a master’s of business administration from the University of Texas at Austin. /p

Julie Conroy

Research Director, Fraud and AML
Aite Group

Julie is Research Director of Aite Group’s Fraud & AML team. Before joining Aite Group, Julie spent a number of years leading the product management team at Early Warning Services, and prior to that was in product management roles at a large credit card issuer and as well as an ACH, wire, and SWIFT processor. Julie is fluent in Spanish, holds an M.A. from the Monterey Institute of International Studies and a B.A. from the Michigan State University Honors College.





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