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Drowning in Data, Thirsty for Insights – The state of analytics at Financial Institutions

Date AIRED:11/19/2019

Duration:60 minutes


Lenders know the value of big data, but are frustrated by how challenging it is to quickly find valuable insights.
In fact, 83% of leaders think big data and analytics are important to their strategies, yet 74% struggle to have rich analytics capabilities. Insufficient data expertise and processes internally often compound the problem.
TransUnion conducted a global study of 682 executives in financial services and insurance companies by Aite Group to scope this issue and identify ways lenders can use analytics as a competitive edge.
Attend the webinar to hear study findings, including:

• Why lenders are spending more to acquire high-quality data
• How regulatory and operational challenges are shaping investments
• The importance of a strategic approach to analytics and extracting insights, and ways to address analytics challenges

If you're already registered for the Drowning in Data, Thirsty for Insights – The state of analytics at Financial Institutions webcast, click below:



Tiffani Montez

Senior Analyst - Retail Banking
Aite Group

Tiffani Montez is a Retail Banking senior analyst at Aite Group covering digital channel interactions, marketing analytics, artificial intelligence, chatbots, and financial wellness. Ms. Montez has deep experience in global financial services with more than 20 years of experience in strategic planning, strategic execution, and consumer experience design.
Prior to joining Aite Group, Ms. Montez held executive-level positions at Wells Fargo, building digital experiences for various product groups, and was a principal analyst at Forrester Research. Most recently, Ms. Montez was the VP of operations at Terafina, helping banks and credit unions transform their customer experience through an omnichannel strategy.
Ms. Montez has been a guest speaker at Net.Finance and the Consumer Bankers Association, among other industry conferences. She has been quoted in Forbes and American Banker on the future of mobile banking. She holds an M.B.A. Executive from the W.P. Carey School of Business and a B.A. in Business Information Systems.

Michael Umlauf

Vice President, Data Science and Analytics

Michael Umlauf leads a team in providing analytic consulting services and solutions to global customers, and developing tools leveraging the latest machine learning techniques in partnership with Global Technology. Previously at TransUnion, he developed a strategy optimization practice that drove significant, ongoing client engagements in credit card marketing and credit line management.
Before joining TransUnion in 2004, Umlauf led the system modeling team at FedEx. His local market operations planning and simulation software was credited with saving $30 million in its first year, earning him the prestigious FedEx Five Star Award. Earlier, he worked at International Paper Company and held consulting positions in competitive marketing strategy and applied econometrics at a variety of boutique firms.
Umlauf holds a bachelor’s degree in economics from the University of Chicago and an MS in operations research from the University of California, Berkeley. He serves on the Advisory Board for Northwestern University’s MS in Analytics Program.

Michelle Heinz

Director, Product Marketing

Michelle Heinz is Director of Product Marketing over U.S. key Credit Risk solutions such as Prama and CreditVision. She joined TransUnion in June 2019 and is excited to be part of an organization that drives growth through innovative and differentiated solutions to customers across the globe. Prior to joining TransUnion, she was leading the Product Marketing team at, specializing in digital media and data products. She has overseen over 40 product launches in her career resulting in 30% revenue growth over a 6 year period.

Michelle holds a bachelor’s degree in biology from St. Joseph’s College.

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