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The service manager's playbook: Back to basics

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When a customer drives into your service lane, do they feel like the MVP or just a bench warmer? Technology in the service lane is a wonderful thing, but it's no substitute for the tried-and- true best practices that make a service department successful. In this session, fixed ops expert Ken Rock shares his top-secret Service Manager's Playbook and breaks down a day in the life of a service director. What tasks and activities should be completed before the game starts, at halftime and at the 11th hour? Find out in this no-nonsense training session.

Attend this webinar to learn how to:

  • Run an organized, efficient service department
  • Coach your team to develop friendly, helpful attitudes
  • Discover and stop service revenue leakage

If you're already registered for the The service manager's playbook: Back to basics webcast, click below:



Ken Rock

Customer Care Manager, Auto/Mate

Ken Rock is a Customer Care Manager at Auto/Mate Dealership Systems, where he has been training dealership customers for over 10 years. Previously he was a Fixed Ops Director at a multi-store dealership group in New York and Massachusetts. Rock has more than 25 years of dealership experience and hands-on training of dealership staff. Contact Ken at

Moderator: Phil Nussel

Online Editor, Automotive News

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