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New technology, new opportunity: How one dealership's transition drove immediate success

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Change can be scary and overwhelming, especially when it comes to changing technology you’ve used for years. But new technology can bring new opportunity — the opportunity to design processes that will make your team more efficient and boost your shrinking margins.

In this live webinar, discover how one dealership discovered a better way to run their business when they transitioned their Dealer Management System (DMS).

Attend this webinar to learn:

  • The steps to plan for and execute a successful technology transition, across all roles
  • Considerations when bringing multiple locations onto new technology
  • Opportunities for operational improvements, including increased workflow efficiency, reduced operating costs and improved hiring

If you're already registered for the New technology, new opportunity: How one dealership's transition drove immediate success webcast, click below:



Susan Moll

Senior Director of Field Services, Cox Automotive

Susan Moll joined Cox Automotive in January 2017 and is the senior director of field services. In this role, Susan is responsible for all DMS implementations across the United States. Susan has a wealth of knowledge and over 35 years of automotive industry experience.

In November 2015, Susan was recognized by Automotive News as one of the Top 100 Leading Women in the North American Auto Industry.

Prior to joining Cox Automotive, Susan was the vice president of client services at Dominion Enterprises and led the customer-facing team of Trainers, Operations and Client Support. Before joining Dominion Enterprises, Susan has held various service, customer support and training positions of increasing responsibility over her 25-year career at Reynolds & Reynolds. Most recently, Susan was the vice president of customer services with complete oversight for North American service operations, which included over 800 associates and 10,000 dealers. She was responsible for leading the North American Field Engineering, Customer Training, Distance Learning Center, F&I Operations and Solutions Consulting teams.

Susan holds a Bachelor of Science degree in economics from Kent State University. She is a Certified Technical Trainer and a member of the American Society of Training and Development and the eLearning Guild. Susan recently completed a 10-year term as an executive board member (Treasurer) at The Widows Home in Dayton, Ohio. Currently, Susan and her family reside in Springboro, Ohio.

Sue Mudge

Controller, Jim Browne Automotive

Sue joined the Jim Browne Automotive team as controller of the Chevrolet Buick GMC store in 2012. Her experience included 11 years of banking and 16 in the automotive industry. She now oversees the centralized accounting department for the group, which includes four stores and a body shop. She is a married mother of two and has volunteered with the local chapter of Pilot Club and with Tampa Bay Tres Dias, has served as treasurer of her church, and was a member of the Suncoast Automotive Accountants Association. She holds a bachelor’s degree in business administration from Central Michigan University.

Sam Rhineberger

General Manager, Jim Browne Chevrolet Buick GMC of Dade City

Sam began his career in the automotive industry in the fall of 1999. He joined the Jim Browne Automotive team as sales manager of the group’s first Chrysler dealership in March 2007. He was named general manager of the newly acquired Chevrolet store in November 2009, which has since added the Buick and GMC franchises. He is married, has three children and enjoys family time together on the water.

Moderator: Mary Beth Vander Schaaf

Managing Editor
Automotive News

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