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Preventing New Account Fraud While Enhancing Consumer Experience

Now available on demand

Duration:60 minutes

Abstract:

As competition for good consumers continues to increase, online lenders work to balance digital consumer engagement with friction from fraud mitigation strategies. But fraudsters continue to innovate and improve their techniques, making it challenging for companies to identify and fast-track “good” customers.
 
In this webinar, we’ll discuss best practices enabling online lenders to thwart application / new account fraud, while optimizing for consumer experience and cost.
 
Attend to learn:
 

  • Why it’s important now more than ever to present a seamless onboarding experience to consumers
  • Common challenges with legacy fraud mitigation strategies
  • Best practices for deploying layered application fraud mitigation strategies while optimizing for consumer experience and cost

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Speakers

Lee Cookman

TransUnion

Director & Sr. Advisor in the IDVision Product and Strategy team

TransUnion

Lee Cookman is Director & Sr. Advisor in the IDVision Product and Strategy team at TransUnion, a team that is shaping the future of fraud and identity solutions at TU.

Lee has first hand experience working with good and fraudulent consumers alike, managing back office teams in the past at some of the world’s top financial institutions. Now he works with TransUnion’s data scientists and product engineers to create solutions dealing with complex problems in intelligent ways to support frictionless customer experiences.

https://www.linkedin.com/in/leecookman

Ben Teal

Director, Market Development, Consumer Lending & FinTech
Transunion

Ben Teal supports TransUnion’s consumer lending businesses, with special emphasis on the FinTech practice. In his role, Ben delivers against TransUnion’s consumer lending & FinTech strategies, supports business development objectives and serves as a solution implementation SME for unsecured lending partners within the Fintech space. Prior to joining TransUnion, Ben held roles at financial institutions such as Elevate Credit, Santander Consumer USA, and HSBC, spanning product, analytics and business support.
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