Across the hospitality sector, the conversation around diversity and inclusion is evolving from compliance and campaigns to cultures where every person genuinely feels they belong.
In this in-depth discussion, four people and culture leaders share how they are redefining inclusion as a core driver of performance.
Drawing on lived experience from diverse business models, our panellists explore the practical work required to embed inclusion into organisational DNA. Themes include creating safe environments, using structured listening as a strategic tool and the pivotal role of leadership in modelling inclusive behaviour.
You will gain insight into how these operators make belonging measurable, how they support colleagues with varied needs and experiences and how inclusion efforts are unlocking retention, progression and high‑performing teams. The discussion goes beyond buzzwords, offering concrete examples of what works, what doesn’t and how to move from performative gestures to meaningful cultural transformation.
This is an essential session for senior leaders seeking actionable, operator‑tested approaches to building workplaces where people don’t just work - they thrive and belong.
 Fernanda Antonio People and Culture Director Caravan Restaurants Fernanda joined Caravan in 2022 as Head of People and Culture, before being promoted to people and culture director in 2024. With nearly two decades of experience in HR within the hospitality industry – including time at Wagamama, Wahaca and Megan’s – she focuses on building inclusive, values-led cultures that help people grow and thrive. At Caravan, she’s helped shape a people strategy centred on fairness, wellbeing and internal development. The business has been recognised as a Diversity & Inclusion Leader at the MCA Hospitality Awards in 2025, Peach 20/20, and CORE Recruitment in 2024. In 2024, Fernanda was also nominated for the MCA’s Rising Star award for her work in evolving Caravan’s culture and championing meaningful change across the business.  Emma King Carlsberg Britvic Hospitality Director Emma King is Hospitality Director at Carlsberg Britvic, where she leads the company’s strategy across the dining and wholesale channels. Emma focuses on building strong, long term partnerships that drive sustainable growth for customers and the business alike. She is passionate about uniting diverse teams, from wholesale partners to national restaurant operators, behind a shared vision. With deep sector expertise and a passion for people development, Emma is a firm believer in the power of enablement and inclusion when building the best hospitality teams.  Gina Knight Head of People Flat Iron Gina Knight has over 16 years’ experience working solely in hospitality and food. She focuses on building inclusive teams and safe spaces where people feel able to speak up and be themselves. Gina is the Inclusive Hospitality Head Office Impact Award Winner (2025) and often shares her views on access to development through the lens of inclusion. Alongside her role, she coaches people through their careers, with a focus on widening access to coaching for underrepresented groups.  Hayley Whitfield People Director Pizza Pilgrims Hayley joined Pizza Pilgrims as Head of People in 2018, before being promoted to People Director in 2023. With almost 20 years’ HR experience in the hospitality sector, Hayley has previously worked at Wahaca, Bill’s, Gondola Holdings, Giraffe Restaurants and Nando’s. Pizza Pilgrims, which achieved B Corp accreditation in 2024, believes it’s their responsibility to support their staff, develop them and help them flourish so that their life – in work and out of it – can be as fulfilling as possible.  Jennie Milsom Commercial Content Editor Hospitality Jennie Milsom is Commercial Content Editor at NutraIngredients. As part of the Global Brands team, she produces paid content, from pitches through to production and promotion, covering topical issues and stories impacting decision makers in these fast-moving sectors. Jennie has worked as a journalist and editor for B2B and consumer brands for over 15 years and has a particular interest in food trends, health and wellness, and specialty coffee.
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