Start Date:7/28/2020

Start Time:1:00 PM EDT

Duration:100 minutes


1:00-1:05pm EDT | Opening Remarks

Introduction from Ruthanne Terrero, Vice President, Questex Travel & Meetings

1:05-1:20pm EDT | Welcome Back to Saint Lucia
As all destinations around the world work diligently to co-exist with COVID-19, Saint Lucia's phased reopening plan offers protocols that keep safety and wellness a top during every step of the travelers' journey. Learn about Saint Lucia's protocols including entry requirements, airport procedures, enjoying COVID-19 Certified hotels and how visitors can maximize their vacation experience. A special message will be presented by the Honourable Dominic Fedee, Chairman of the Caribbean Tourism Organization and Minister of Tourism for Saint Lucia. Let Saint Lucia inspire you and your clients!

Speaker: Richard Moss, Senior Sales Manager - USA, Saint Lucia Tourism Authority

Sponsored by:

1:25-1:40pm EDT | Playa Hotels & Resorts Safe Stay Promise

In response to COVID-19, Playa Hotels & Resorts has developed Playa Safe Stay with the help of trusted global hospitality brands and key sectors of the travel industry to create a safe and fun vacation environment for guests. In this session you'll learn how Playa brands (Hyatt Zilara, Hyatt Ziva, Hilton All-Inclusive, Panama Jack Resorts, Jewel Resorts and Sanctuary Cap Cana) has upgraded the guest experience with innovative safety procedures and protocols to ensure a safe, enjoyable stay.

Speaker: Allison Farrell, Business Development Manager, Playa Hotels & Resorts

Sponsored by:

1:45-2:00pm EDT | U.S. Virgin Islands

The U.S. Virgin Islands is a natural choice for your clients who are seeking a break from all the madness, and are in need of a bit of sun and sand. The U.S. Virgin Islands is a U.S. Territory, so U.S. citizens don't need a passport to travel to the USVI! There are a number of nonstop options, so getting to the USVI is very easy! During this session, learn more about what makes the United States Virgin Islands a top vacation destination, and about current travel protocols in place for your clients.

Speaker: Kay Milliner Kitchens, Director of Sales, U.S. Virgin Islands Department of Tourism

Sponsored by:
2:05-2:20pm EDT |  Palladium Hotel Group - WE HAVE IT ALL!... We have you covered!

Palladium Hotel Group is a name that is synonymous with hospitality, amazing beachfront destinations, and exclusive amenities for travelers of all tastes. Each Grand Palladium Hotels & Resorts and TRS Hotels offer a distinct personality, unparalleled comfort, innovative features and quality services. Combined with a promise to elevate the guest experience, we strive to achieve a well-defined product that delivers personalized and safe vacations with our Clean & Safe SGS Certification as well as with our Stay Safe - FREE Covid-19 Health Insurance Coverage.

Speaker: Denise Sivick, Director Retail Sales - USA, Palladium Hotel Group

Sponsored by:

2:20-2:40pm EDT | Live Q&A Panel Discussion

Moderated by Ruthanne Terrero, Vice President, Questex Travel & Meetings

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Ruthanne Terrero

Vice President

Questex Travel & Meetings

Ruthanne Terrero is the Vice President/Editorial Director of the Questex Hospitality + Travel Group, which includes Luxury Travel Advisor, Travel Agent magazine, Travel Agent University, Travel Agent Central and Terrero is the founder of Travel Agent magazine’s annual 30Under30 program, developed 2008 to welcome a new and more diverse generation of professionals to join the travel industry. Terrero is also the founding Editorial Director of Luxury Travel Advisor magazine, which is celebrating its 15th anniversary in 2020.

Mathew Turner

Associate Editor

Luxury Travel Advisor

Matt Turner is the Associate Editor of Luxury Travel Advisor and the Caribbean Editor for both Luxury Travel Advisor and Travel Agent. He is a graduate of Binghamton University, where he majored in English, General Literature and Rhetoric.

Richard Moss

Senior Sales Manager - USA

Saint Lucia Tourism Authority

Richard is an experienced hospitality and business management professional with distinct sales and marketing savvy. He joined the Saint Lucia Tourism Authority (SLTA) with 25 years of experience in the hospitality industry, having worked for resorts, attractions and airlines. He believes the powerful linkages that tourism creates and sustains have far-reaching positive impacts for so many communities regionally. As a proud Caribbean national, the continued sustenance, optimal synergistic marketing and smart growth of this industry is a driving force for him personally.

Kay Milliner Kitchens

Director of Sales

U.S. Virgin Islands Department of Tourism

Denise Sivick

Director Retail Sales-USA

Palladium Hotels & Resorts

A passion for travel led Denise to switch careers in 2007. She has worked in several different capacities for Palladium Hotel Group over the past 13 years and is currently the Director of Retail Sales in the USA. She is excited to meet and share her deep knowledge of the Palladium Hotel Group brands with travel professionals who share her passion for travel. Prior to joining Palladium Hotel Group, Denise taught Physical Education and Health, and holds a Master’s Degree in Education. She enjoys traveling, crocheting blankets for her family, reading and spending time with family and friends. She especially loves spending time with her new husband with whom she recently “Just Maui’d” in a beautiful sunset beach wedding. Denise can be reached at

Allison Farrell

Brand Marketing Manager

PLAYA Hotel & Resorts

Allison has worked in the Travel industry for over 20 years, with experience in all facets of the market. Currently, she works closely with top producers in the Northeast Territory. Her focus is to build relationships and educate her Accounts on all-inclusive market for the Hilton brand, while maximizing revenue generation in a highly competitive market. When she is not selling or helping her accounts, Allison enjoys time traveling and spending time with her husband and 3 children.