Start Time:10:00 AM EDT
10:00-10:05 EDT Opening Remarks
10:05-10:45 EDT Elevating Employee Well-being
Whether at work or on furlough, hotel employees at all levels are dealing with high levels of mental and physical stress. This strain—especially as it turns into a longer-term issue than originally expected—affects every aspect of their lives, including work performance. How can hotels and hotel companies help their staff members deal with life as we know it today?
Sloan Dean, CEO, Remington Hotels
Daniel Fryer, Author
Renyung Ho, VP – Brand HQ, Banyan Hotels
Biran Patel, Chairman, AAHOA
Toni Jacaruso, President, Jacaruso Enterprises
10:45-10:50 EDT Break
10:50-11:30 EDT Assessing Alternatives
Business travelers and guests are not darkening hotels’ doorsteps like they were before COVID-19, which means properties must shift their focus to survive. From offering guestrooms as offices and partnering with colleges to house students to housing medical professionals, here’s what you need to know about alternative uses for your hotel.
Carol Lynch, SVP of Sales, Wyndham Hotels & Resorts
Richard Sandoval, VP of Operations, Spire Hospitality
Chris Winterhalter, CEO & Co-Founder, Hotel Rehabs
David Eisen, Director of Hotel Intelligence & Customer Solutions, HotStats
11:30-11:35 EDT Break
11:35-12:15 EDT Moving Beyond the Hotel Restaurant
With little margin for error, hotel F&B can be an unforgiving beast, especially with new COVID-19 guidelines. But there are options for boosting revenue in this category, including offering meal kits, in-room delivery and partnering with food-delivery companies. Panelists will share best practices for expanding beyond the traditional restaurant experience.
Rick Hertan, Director of Brand Management, Cambria Hotels
David Kaplan, Founder & Co-Owner, Death & Co.
Marcus Marshall, VP Restaurants & Bars, HVMG
Jeremiah Batucan, Director of Conference & Industry Development, Questex
12:15-12:20 EDT Break
12:20-1:00 EDT Taking Technology to the Next Level
Whether it likes it or not, the hospitality industry is being forced to take a hard look at technology—from touchless options in guestrooms and public spaces to behind-the-scenes items such as sophisticated air-filtration systems. What are the must-have elements versus the nice-to-have features and how do you pay for it all?
Vanessa Borkmann, Researcher, Fraunhofer-IAO
Lennert de Jong, Chief Commercial Officer, citizenM
Neal Patel, Treasurer, AAHOA
Ian Millar, Senior Lecturer, Ecole Hoteliere de Lausanne
1:00-1:05 EDT Wrap Up