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Profit Talks: Examining Expense

Start Date: 24 June 2021

Start Time: 16:00 BST / 11am EDT

Duration:90 minutes


Profit Talks is a 5-part virtual series created to bring the industry together in solidarity, with real talk, real solutions. Our comeback story will be brought to life through a mash-up of data and panel discussion centered on revenue generation and cost control by department, customer acquisition and brand strategy and their impact on the bottom line in partnership with HotStats, the global leader in monthly hotel P&L market intelligence. The third episode, Examining Expense, will cover how hoteliers are restructuring expense—variable and fixed—in the operated and undistributed departments.

Wednesday, 04 August | 16:00 BST
Food for Thought
Why food and beverage structures are changing—from full-service to select-service—and what it means from a profit margin perspective. 

Tuesday, 05 October | 16:00 BST
Channeling Business
Though leisure travel has helped cushion the blow, there is worry that business travel may never be back to pre-pandemic volumes. How segmentation will impact the bottom line and addressing the cost of customer acquisition. 

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Gonzalo Carpintero

VP EMEA Operations and Head of M&E Transformation

Radisson Hotel Group

Currently I serve as Vice President Operations & Head of Meeting and Events (M&E) Transformation at Radisson Hotel Group EMEA, reporting to the Executive Vice President & Chief Operating Officer. As part of my role, I oversee more than 300 hotels operating under different business modalities. My main role is to lead the transformation of the Radisson Hotel Group’s Operating Model and the most important business segment (M&E), aiming to convert the RHG into the top hotel operator in the markets where it is present. My areas of responsibility include multinational team management, strategic guidelines setting, incorporating innovation to the 'core' business and fostering best practice sharing across properties and geographies . The combination of several roles related to Commercial, Expansion and Operations, has allowed me to develop a wide perspective of the hospitality business as well as a multinational comprehension of the different challenges affecting several geographies, cultural environments and markets.

David Eisen

Director of Hotel Intelligence & Customer Solutions


David Eisen is Director of Hotel Intelligence, Americas for HotStats, a global, monthly profit-and-loss data benchmarking company. He is responsible for business development activity and developing content marketing strategies to drive HotStats’ brand awareness. Prior to joining HotStats, David served as Editor-in-Chief of the Questex Hospitality Group, which includes Hotel Management magazine. His responsibilities included overseeing content direction for the magazine and website, and leading content creation for events and conferences under the Questex umbrella. Prior to Questex, he was hotel editor at Business Travel News. David has a master's degree in hospitality industry studies from New York University’s Jonathan M. Tisch Center for Hospitality and Tourism. He frequently participates on panels and roundtable discussions on myriad global hospitality industry trends and topics.

Pete Sams

Chief Operating Officer

Davidson Hospitality Group

A hospitality industry veteran of nearly 30 years, Pete has helped to drive performance in a number of senior leadership roles for operators like Interstate Hotels & Resorts, White Lodging and Omni Hotels. He currently serves as Davidson Hospitality Group’s COO and holds seats on the Marriott Rooms Advisory Board, the Renaissance Advisory Board and is a member of the Hyatt Full Service Franchise COO Roundtable. Pete proudly served his country as a member of the US Army and is a graduate of Texas A&M University Corpus Christy where we received a Bachelor of Science in Finance.

Michael Cockcroft

Chief Financial Officer, EMEAA Group Head of Finance Operations

IHG ® Hotels & Resorts

Michael is CFO for IHG’s Europe, Middle East, Asia, Africa region which spans 70+ markets and over 1,100 hotels (more than 350 of which are managed and leased) operating under 11 brands. He and his teams are responsible for providing hotel finance and business support as well as investment analysis to support IHG’s growth. During his time with IHG, Michael has lived and worked across a number of markets, including UK, Singapore, Japan and the UAE.

Wayne Williams

Chief Financial Officer

Minor Hotel Group

Wayne Williams is Chief Financial Officer for the Minor Hotel Group. He has more than 20 years' experience working in Thailand and has been with Minor International for the past 14 years. Prior to joining Minor, Wayne held a number of senior finance roles in hotels and hospitality businesses in Thailand, Australia and the Pacific. Wayne is a Commerce graduate from the University of Queensland and has been Australian CPA certified for 20 years. Minor Hotel Group currently comprises 532 properties across multiple brands in 55 countries.

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