10:05-10:45 EDT Strength from Within Your employees are an indispensable part of your hotel operation, but with so many of them furloughed, communication is an ever more vital component of operations. Our panel of experts will take a look at how to stay in touch with employees, how to build loyalty during these uncertain times and how to rebuild your staff as the industry ramps back up.
10:45-10:50 EDT Break
10:50-11:30 EDT Finding Financial Strength Hotels can turn to a number of sources to help them through the virtual standstill created by COVID-19—banks, financing companies, the Small Business Administration and more. Here’s what you need to know about the assistance they can provide as well as strategies for negotiating with your franchisor, lenders, vendors and tax authorities.
11:30-11:35 EDT Break
11:35-12:15 EDT Building Trust to Restart Even before hotels open their doors to guests, operators must consider their employees: How do you make them feel safe? We also will discuss how to deal with employees who might be hesitant to work with the public and how to ensure employees consistently follow new health and safety procedures.
12:15-12:20 EDT Wrap Up
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