Registration Webcast Header

Enhance CX in an Economic Downturn by Migrating to CCaaS at Your Pace

Not registered and interested in signing up? Click below:

Register Now


Start date: 11/17/2022
Start time: 11:00 AM EST
Duration: 60 minutes
During economic uncertainty, contact centers are forced to do more with less. While this might sound daunting, it’s entirely possible—especially when it comes to improving customer experience (CX) and quality management (QM) efforts. The trick is to leverage feature-rich QM technology that enables you to pay for only what your business needs and to scale at your own pace. Join Omdia and NICE in this NICE Talks and learn: • Which technologies contact centers are investing in now and why • How to reduce supervisors’ time with an automated QM process, empower agents to self-improve, and coach agents based on analytics • How to migrate to the cloud at your own pace, even if it means keeping your telephony of choice.


David Myron

Principal Analyst, Business Platforms & Applications


As part of Omdia’s Enterprise IT team, David focuses on contact center infrastructure, workforce optimization, interactive voice response, and speech analytics solutions. He provides insights into these topics for vendor and enterprise clients through research, consulting, white papers, webinars, and blogs. David is a multiple award-winning writer who began covering the contact center industry in 2001 as the customer service and support editor at CRM magazine. He later served as the publication’s editor-in-chief and editorial director for more than a decade. While there, he also worked as the editorial director of Speech Technology magazine and the founding editor of David holds a Bachelor of Arts in communication (with a concentration in journalism) from Hofstra University.

Shahar Admon

Head of Product Marketing, WEM Recording


Shahar is a product marketing professional with more than ten years of experience in product marketing management for global companies. As Head of Product Marketing for the NICE's WEM Recording line of business, Shahar is responsible for driving strategy, thought leadership, campaigns, and sales enablement. Prior to NICE, Shahar held the Global Product Marketing Director role for a leading medical device company and was responsible for strategic planning, establishing a road map, and planning and executing all marketing activities for his line of business. Shahar holds a B.Sc. in Mechanical Engineering from Tel Aviv University and an MBA from the Israel Institute of Technology (Technion).

Log In Now

Email Address


Forgot Password?

If you receive an "Already Logged In" message, wait 1 minute before re-entering.

Terms Of Use | Privacy Policy | Computer Tips | Login Help

By logging in, you agree to the Terms of Use and Privacy Policy.