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How to manage demand for the ServiceNow platform

NOW AVAILABLE ON DEMAND

Duration:60 minutes

Abstract:

One of the benefits of a successful ServiceNow implementation is that you can leverage the Now Platform to support business use cases for digital transformation across your organization. To do so successfully, however, you need to manage demand for enhancements as well as new ServiceNow capabilities.

Join Glen Kaminski, Sr. Research Manager, Best Practices - Customer Success, ServiceNow and guest, Rani Pangam, Director, IT PMO, ServiceNow, to learn how your ServiceNow Platform Team and service delivery functions have capacity to meet business partner demand and are responsive to business partner requirements.

Topics include:

  • How to create an effective demand intake model
  • How evaluate, prioritize, and approve demands
  • How to engage with your business partners to proactively anticipate their demands

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Speakers

Glen Kaminski

Sr. Research Manager, Best Practices

ServiceNow

Rani Pangam

Director, IT PMO

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