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Introduction to Customer Service Management

NOW AVAILABLE ON DEMAND

Duration:60 minutes

Abstract:

Learn the key capabilities of ServiceNow Customer Service Management and the best practices for providing quality service—then get ready to take the lead.

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Speakers

Terise Vick

CSM advisory solution architect

ServiceNow

Advisory Solution Architect
Customer Service Managment
ServiceNow

Caroline Luong*

Campaign Manager

ServiceNow

Michael Runda

ServiceNow

Customer Service Transformation Consultant
ServiceNow

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